ALL FREQUENTLY ASKED QUESTIONS

As the operator, any time you're loading a new product (one you've never had before) you'll need to create that product in the operator's app. This entails taking a photo, and providing some basic details like product name & price, and that's all the machine needs to recognize the product from there on out. While operating, the smart cooler uses video recognition and advanced AI code to track what customers pull from the machine and charges them accordingly. (Learn more by watching our walk-thru video below!)

Currently, we're operating at ~99% accuracy and getting better every day. (On the rare occassion that the machine doesn't identify a product correctly, you are notified via the operator's app and can easily adjust the order right there inside the app.)

If someone pulls a product and puts it back inside the cooler during their vending session, the AI software is "smart" enough to detect this and charge the customer correctly.

Yes, the exterior of the machine is 100% up to you (see the option in the variant selector above the 'ADD TO CART' button). If you choose to have your own graphics on the machine's exterior, you will be prompted to provide the digital files after your order is placed.

After you set up payment processing inside the app by providing your bank account details, you can request deposits of your earnings anytime you want!

Every Genius Vend™ AI unit includes a built in SIM card that connects the machine to the payment processor and the operator's app, and this connection is also used for processing customer payments. The monthly payment processing fees (listed below) cover the cellular connection.

Once you activate your machine with the operator's app you will be set to accept swiped card payments and tap payments with cards or smart phones. Our payment processing partner accepts Visa, MasterCard, Apple Pay, and Droid Pay — which covers at least 99% of what people will try to use.

Once you activate the payment processing on your machine to accept customer orders, the following fees will apply:

- Monthly fee of $40/month (per machine)
- Processing fees of 5 cents + 5.95% of revenue for each order

Nope, the payment processing fees described in the previous FAQ are the only fees you will pay to operate your machine.

Our payment processing partner's fees are actually very competitive (if not on the lower end) for the vending industry. Because the average order is so much smaller in a vending machine than it is in a "brick & mortar" business (like a restaurant or retail store) the payment processors in the vending space have rates that range from 5-10% of revenue with monthly fees of $30-100+ per machine/account.

Your purchase includes lifetime support! The included operator's app gives you access to an operator support portal where you can get help with absolutely any question or issue that arises!

Yes, the machine inlcudes a manufacturer's warranty against defects for a period of 1 year from the purchase date!

We source our AI coolers and freezer from the same factory as Haha, so they will look the same. We also use the same POS and operator's app, so your experience will be very similar whether you buy from them or us. Our units have a different look & feel due to our exterior customization options, and in our humble opion out machines look a lot better!

So as the operator, you can specify the preauthorized amount that's "held" on the card in order to open the machine. So if you have valuable stuff in your unit, you'd want to "pre-auth" a higher amount (i.e. $10 or even $20+). That way, if the "settled amount" is more that what was preauthorized, you can at least collect the higher amount you preauthorized up front.

There is always a risk that someone will take more than what's preauthorized up front and you won't be able to capture that full amount, but this is extremely rare and not something to worry too much about. Also, if the preauthorized amount was higher, you should at least recoup the actual cost on the items pulled.

Yes, you can return one of our products if you decide it's not a good fit for your vending location. The original purchaser has 15 days from the elivery date to inform us they'd like to return their purchase (for full details click the 'Refund policy' in the footer of our checkout system).