Frequently Asked Questions

How does it identify products? +
As the operator, any time you're loading a new product (one you've never had before) you'll need to create that product in the operator's app. This entails taking a photo, and providing some basic details like product name & price, and that's all the machine needs to recognize the product from there on out. While operating, the smart cooler uses video recognition and advanced AI code to track what customers pull from the machine and charges them accordingly. (Learn more by watching our walk-thru video below!)
But how accurate is it? +
Currently, we're operating at ~99% accuracy and getting better every day. (On the rare occassion that the machine doesn't identify a product correctly, you are notified via the operator's app and can easily adjust the order right there inside the app.)
What if someone puts a product back? +
If someone pulls a product and puts it back inside the cooler during their vending session the AI software is "smart" enough to detect this and charge the customer accordingly.
Can I customize the exterior? +
Yes, the exterior of the machine is 100% up to you (see the option in the variant selector above the 'ADD TO CART' button). If you choose to have your own graphics on the machine's exterior, you will provide the digital files after your order is placed via the links in the order confirmation email.
How do I get Paid? +
You can see your earned balance in the operator's app and request a withdrawal to your bank account whenever you want.
What payment methods does it take? +
Once you activate your machine with the operator's app you will be set to immediately accept swiped card payments and tap payments with cards or smart phones. Our payment processing partner accepts Visa, MasterCard, Apple Pay, and Droid Pay — which covers at least 99% of what people will try to use.
What are the payment processing fees? +
Once you activate the payment processing on your machine to accept customer orders, the following fees will apply:
- Monthly fee of $40/month (per machine)
- Processing fees of 5 cents + 5.95% of revenue for each order
Do I pay royalties or other ongoing fees? +
Nope, the payment processing fees described in the previous FAQ are the only fees you will pay to operate your machine.
Why are the processing fees that high? +
Our payment processing partner's fees are actually very competitive (if not on the lower end) for the vending industry. Because the average order is so much smaller in a vending machine than it is in a "brick & mortar" business (like a restaurant or retail store) the payment processors in the vending space have rates that range from 5-10% of revenue with monthly fees of $30-100+ per machine/account.
What if I need help? +
Your purchase includes lifetime 24/7 support! The included operator's app gives you access to an operator support portal where you can get help with absolutely any question or issue that arises, day or night!
Does this AI cooler have a warranty? +
Yes, the machine inlcudes a manufacturer's warranty against defects for a period of 1 year from the purchase date!